Roadside Assistance Policy

CARVEOO | Version 1.0
Effective date: 2026-10-22
Approval: Approved by the Carveoo owner.

The substantive provisions below reproduce Section 8 of the Host Policies & Regulations. This standalone page adds no insurance benefit, reimbursement amount or service guarantee. The Host remains responsible for the stated assistance obligations.

8. Roadside Assistance & 24/7 Host Support

8.1 Mandatory Coverage

All Hosts are required to ensure that 24/7 roadside assistance and emergency support is available for each vehicle listed on the Platform, for the entire duration of any active Booking. This obligation may be fulfilled by:

Enrolling all listed vehicles in a professional 24/7 roadside assistance programme (e.g. Roadwatch 24/7 or an equivalent service); or

Providing a dedicated 24/7 reachable Host support service capable of responding immediately to breakdowns, emergencies, or vehicle-related incidents.

8.2 Host Responsibility

The Host remains fully responsible at all times for:

Vehicle recovery and mechanical breakdown assistance;

Emergency support coordination;

Arranging a replacement vehicle or alternative resolution where warranted.

This obligation applies irrespective of whether assistance is provided directly by the Host or through a contracted third-party service provider.

8.3 Carveoo Intervention

In the event of a Guest emergency where the Host cannot be reached or fails to provide adequate support within a reasonable timeframe, Carveoo reserves the right to intervene to protect the safety and mobility of the Guest. Carveoo may arrange emergency roadside assistance on behalf of the Guest.

8.4 Cost Allocation

All costs incurred by Carveoo for emergency assistance provided as a result of a Host's failure to meet this obligation shall be:

Fully charged to the Host; and

Recorded for authorized recovery from an approved future settlement arrangement, or invoiced directly to the Host. No automatic deduction or transfer is performed by the current installation.

Carveoo may maintain a payout-review hold until these costs have been reviewed and settled. Such a hold is an internal record; it is not an escrow service or an actual transfer.

8.5 Non-Compliance

Failure to comply with the roadside assistance requirements set out in this section may result in:

Temporary suspension of all active listings;

Mandatory account review;

Permanent removal from the Platform in cases of repeated or serious non-compliance.

Related policies: Host Terms · Host Policies · Guest Terms · Cancellation & Refund · Insurance & Damage · Roadside Assistance · Major Disruptive Events · Privacy · Cookies.