Manage your reservation and find the information you need for your rental.
Sign in to the account you used to reserve the car and open My Bookings. Select a booking to see its reference, dates, arrangements and recorded payment status. Your account displays only your own reservations.
Payment pending or on hold means no completed online payment has been recorded. Awaiting rental company approval means approval is still pending. Confirmed bookings are grouped as Upcoming, Active or Completed according to their rental dates. Canceled bookings appear in Canceled. Always check the booking details before treating a reservation as confirmed.
Review the rental days and price breakdown before checkout. Extras may be charged per day or per rental, as shown for the vehicle. Any deposit listed at pickup is separate from the reservation total. The confirmation and booking details show the amount recorded for your reservation.
Open My Bookings before trying again. If your reservation already has an order, view its payment status rather than submitting it twice. If an unsubmitted, unpaid review expired, check the booking and use its available cancellation action before starting a fresh review. A new review checks current availability and price.
Open your booking and use Send Message to contact its rental company. Include your booking reference and question. Review the pickup location and time in the booking details. For cancellation, refund, insurance and deposit conditions, read the vehicle information and applicable policies before taking action.